Extension Spring Replacement: before you call

One of the springs beside the track is hanging loose at the front end, its pulley dangling, and a length of cable lies slack along the top of the door. The door sits slightly crooked and the opener reverses whenever it tries to close.

Worth answering before the call

Is there anything stored beside the tracks or under the springs? Do the springs run along the tracks beside the door, or is there one spring above the opening? Has insulation, glass or a wood facing been added to the door?

Can I use the door as soon as the work is done?

Yes. The last steps of the visit are the balance test by hand, several full cycles under power and the opener's reversal checks, so the door is ready for normal use when the technician leaves. New springs need no settling period. It is worth running it yourself once or twice while the technician is still there, so you know what a properly balanced door sounds and feels like from now on.

Why does the door slam down the last bit?

A door that drops the final stretch is telling you the springs are no longer holding it. As an extension spring loses its temper it gives less pull near the bottom of travel, where the door needs the most support, so the door falls that last foot. Fresh springs matched to the door's weight bring the door down under control and take that shock off the bottom section and the opener.